Privacy Policy

At Maxmerce, we believe privacy is a basic human right and a key part of who we are. We design our products and services to protect your privacy. We're proud to innovate in this way.

Effective Date: 2024-08-23

Company Name values and safeguards the personal information provided by its users. This Privacy Policy explains how we collect, use, share, store, and disclose various data related to you when delivering Maxmerce (hereinafter “the Service”). This Policy applies to all websites and mobile applications developed by our company and its affiliated businesses (collectively, “the Service”). By accessing or using the Service, you agree to be bound by this Policy; if you do not agree with any part of it, please discontinue using the Service immediately. We strongly recommend that you read and understand this Policy in full before engaging in any interactions or transactions.

1. Intended Audience for the Service

Our services are primarily intended for enterprise users, offering enterprise-level features and security, but individual users are also welcome to register and use our services. To provide a unified service, we treat all personal information processed under this Privacy Policy, including information from website visitors, as representing actions on behalf of a business or organization, rather than purely personal use.

2. Information We Collect

2.1 Personal Information

“Personal information” means any data that can be used, either directly or indirectly, to identify an individual (which in some instances may include device information). This may include, but is not limited to:

  • Your name, mailing address, email address, telephone number, and other basic identification details;
  • Internet Protocol (IP) address, device identifiers, and browser characteristics;
  • Third-party account information that you voluntarily provide for integration and analysis.

We collect such Personal Information for purposes including account creation, login, payment processing, and customer support. Additionally, this information may be used to maintain communication with you, deliver analytical insights, or offer you services and features that may be of interest.

We collect Personal Information by the following means:

  • Registration and Interaction: When you register for an account, purchase services, participate in promotions or events on our website, or submit information during online chats or email correspondence;
  • External Sources: We may also obtain certain Personal Information from third-party sources, including data brokers and information aggregation services.

2.2 Usage Data

“Usage Data” refers to various types of information automatically or passively collected as you use the Service, typically retained in an anonymous form and not directly linked to your personal identity. Such data may be derived from:

  • Tracking technologies (such as cookies, web beacons, page tags, local storage objects, and mobile device identifiers) used to record login sessions or personalize your experience;
  • User behavior data including IP address, browser type, mobile device identifier, Internet Service Provider (ISP), operating system, frequency of visits, click paths, access times, and duration of visits;
  • Interaction data from social media, third-party platforms, applications, or integrated services (e.g., clicks and views related to emails, advertisements, and social interactions).

This Usage Data is collected through various analytical and reporting techniques—either passively or automatically without your active submission—to help us understand how users interact with our platform and to continuously improve the Service.

What Are Cookies?

When you access our mobile application via a computer, we may place “cookies” on your computer to identify it. Cookies are identifiers transmitted to your computer or mobile device that enable us to recognize your browser or device, ascertain how and when pages and features of the Service are accessed, and track the number of visitors. You may change your browser or mobile device settings to block or restrict cookies, but this may prevent you from using certain features of the Service. Additionally, if you click on a link to a third-party website, that third party may also send cookies. You hereby acknowledge that this Privacy Policy does not cover the use of cookies by any third parties.

2.3 Customer Data

In order to provide our Service, and with your consent (for example, by linking any third-party platform to your Maxmerce account, which constitutes your authorization), we may collect and process relevant Customer Data. For further details, please refer to the “Customer Data” section in our Terms of Service. You represent and warrant that all Customer Data has been collected by you in accordance with your own privacy policies and all applicable laws. Please note that the privacy policies and liability of third-party platforms are beyond the direct control of Company Name.

3. How We Use Your Information

We primarily use your Personal Information and Usage Data for the following purposes:

Providing and Maintaining the Service

To ensure the proper functioning and monitoring of the Service, thereby delivering a stable and efficient user experience that meets your core needs.

Managing Your Account

To process registration and login information, enabling you to access and use various features available to registered users.

Fulfilling Contractual Obligations

To enter into, execute, and comply with any purchase or service agreements (such as for products or services acquired through the Service) and to ensure adherence to relevant legal and regulatory requirements.

Contacting You

To communicate with you via email or other electronic means (such as mobile app push notifications), providing information related to features, products, promotions, or the Service, including essential security updates and service announcements.

Responding to and Managing Your Requests

To process, record, and follow up on any inquiries, feedback, or other requests that you submit.

Conducting Data Analysis and Improvement

To analyze the collected Personal Information and Usage Data, identify usage trends, assess the effectiveness of marketing activities, and continuously enhance our products, services, and overall user experience.

Targeted Advertising

We may collaborate with third parties to deliver and manage advertising campaigns on the internet, and to provide analytical services. Utilizing cookies or similar technologies, these advertising partners may collect anonymized data such as device IDs, advertising identifiers, browser information, and click behavior, which is used to evaluate advertising effectiveness and deliver content that aligns with your interests.

Other Legitimate Purposes

Such as internal security reviews, risk control, and product research and development, all of which will be conducted in strict compliance with applicable laws and regulations, ensuring transparency and limitations on the use of your data.

By default, we communicate with you via email. If you prefer not to receive such communications, you may unsubscribe at any time.

4. Information Sharing and Disclosure

Affiliated Entities

We may share necessary information with other entities within our corporate group that are under common control or are controlled by us (such as subsidiaries).

Service Providers

We may disclose your Personal Information and Usage Data to trusted service providers that assist us in operating and maintaining the Service (e.g., for payment processing, server hosting, security monitoring, analytics, and technical support). These service providers will access your information only to the extent reasonably necessary to perform their contracted services.

Business Transfers

In the event that we sell or otherwise transfer part or all of our business or assets to another organization (such as in an acquisition, merger, bankruptcy, or liquidation), your Personal Information and Usage Data may be transferred as part of that transaction.

Legal Compliance

We may disclose your information when required to do so by law, regulation, or a valid request from law enforcement (e.g., to comply with a subpoena or court order), or when necessary to investigate fraud or address security risks.

With Your Consent

We may share your Personal Information with other parties if we obtain your explicit consent to do so.

Analytics Partners

We may provide data (typically in an aggregated or anonymized form) to third-party analytics service providers for the purposes of monitoring traffic and improving user experience.

Cross-Border Transfers

In general, any Personal Information we collect may be stored and processed on servers located in the United States, or in facilities established by us or our affiliated companies, subsidiaries, or agents in other countries or regions. By using the Service, you consent to the transfer of your Personal Information from your country of residence to these locations.

5. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time and may notify you of any significant changes. All amendments will become effective as of the date indicated at the top of this Policy and will apply to all relevant information in our possession. Your continued use of the Service following the publication of any changes constitutes your acceptance of the updated terms. If you have any objections or concerns regarding any part of this Policy, please cease using the Service immediately.

6. GDPR Privacy Policy (Applicable to EEA Residents, etc.)

6.1 Your Rights Under the GDPR

If you reside in the European Economic Area (EEA), Switzerland, or the United Kingdom, you may have the following rights under the General Data Protection Regulation (GDPR):

Access and Copies

The right to confirm whether we hold your Personal Information and to request access to or a copy thereof.

Rectification and Updating

The right to request correction of any inaccurate or incomplete Personal Information.

Deletion or Anonymization

Where applicable, the right to request that your Personal Information be blocked, anonymized, or deleted entirely.

Restriction or Objection to Processing

The right to object to or request restriction of processing when it is based on legitimate interests or other legal grounds, as well as the right to withdraw any previously provided consent.

Withdrawal of Consent

The right to withdraw your consent at any time via email or other means. Please note that without the necessary information, we may be unable to continue providing certain services or functionalities.

If you are an EEA resident and believe that we hold your Personal Information, or if you wish to access or correct any such information or have any questions regarding our processing practices, please contact us by sending an email with the subject “GDPR Data” to sub_nav.contact_us.email. We may require additional information to verify your identity.

6.2 International Data Transfers

If your place of residence is outside of the United States (including within the EEA), please be advised that the Personal Information you provide may be transferred to and processed in the United States. Under the GDPR, for the Personal Information of EEA residents, we act as both a “controller” and a “joint processor.” By providing your Personal Information when setting up an account, obtaining our Service, or joining our contact list, you consent to its transfer to the United States. Such transfer is necessary for the performance of the service contract between you and us. Even if you access the Service from abroad, we will ensure that we adhere to best practices to safeguard your information.

7. CCPA Privacy Policy (Applicable to California Residents)

7.1 Your Rights Under the CCPA

California consumers have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know and Delete

The right to request that we disclose the categories and specific pieces of Personal Information we collect, use, disclose, and sell, and the right to request the deletion of your Personal Information.

Response to Requests

Upon receipt of a valid “Right to Know or Delete” request from a California consumer, we will acknowledge receipt within 10 days and provide details regarding how we will process the request (including our verification process). We will respond to the request within 45 days.

Right to Information Disclosure

The right to request that we disclose specific types or categories of Personal Information that we have collected.
In certain circumstances, we will not disclose such information if doing so would pose a significant, foreseeable, and unreasonable risk to the security of the Personal Information, your account, or our systems and networks. We will also not disclose sensitive information such as your Social Security number, driver’s license number, or other government-issued identification numbers, financial account numbers, any health insurance or medical identification numbers, account passwords, or security questions and answers.

Submitting Requests

If you are a California consumer and wish to submit any request under the CCPA, please refer to the “Change and Delete Personal Information” section for further instructions.

Verifying Requests

You may contact sub_nav.contact_us.email to submit your request. We will employ a two-step process for verifying online requests: first, the California consumer must explicitly submit the request, and then confirm the request in a subsequent step.

Verification Requirements

To verify a request and protect your privacy, you must provide sufficient information to confirm your identity (e.g., matching the name, email address, mailing address, or other information in our records). Please do not include sensitive information (such as your Social Security number, driver’s license number, account numbers, credit or debit card numbers, or health information) in your request. If we are unable to verify the requester’s identity, we may deny the request.

7.2 Personal Information of Minors (Children Under 13)

We are committed to protecting the online privacy of all visitors to our website, including children. We do not knowingly collect Personal Information from children under the age of 13. Should we become aware of such information, we will promptly delete it once verified. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us immediately using the details provided in the “Contact Us” section, and include any relevant information (such as the account details used by your child) to facilitate our investigation.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: support@maxmerce.com.